SHIPPING
Shipments are only made available Australia-wide and with Authority to Leave. Authority to Leave means the Customer gives permission to the Seller for the product to be left at the requested address, whether anybody is available to accept the delivery or not. Please ensure that you provide an address that can accept a delivery during normal business hours. We do not ship internationally.

 Most destinations in Australia will be within 2-4 working days. Remote destinations can take up to 7 working days. NB: for orders placed between 21st December and 7th January, please allow additional time. Delivery times notified to the Customer are estimates only and Performance Edge Consulting Pty Ltd is not responsible for late or non-delivery.

 If the Customer requests the Seller to postpone delivery of the Product beyond the delivery date or dates specified in the order, the Seller may agree to do so if the Customer pays an additional fee for such postponement and for storage charges.

All Performance Edge Consulting Products are supplied on a delivery only basis & compulsory postage and handling charges apply. Postage & handling charges apply “per item” therefore multiple orders made in the same transaction will incur additional postage & handling charges unless there is a special delivery offer running.

Please check all your order details carefully before processing your order. Performance Edge Consulting will not take responsibility for any product lost or stolen that is addressed incorrectly, due to miss information given on your order form, or where the Customer is not available to accept the delivery.

RETURNS AND CANCELLATIONS
If for any reason, you believe the product is faulty/defective in any way, you may request an exchange of opened product.
Performance Edge Consulting will exchange a faulty/defect product if it is found there was a production error. This does not apply where a defect has been caused by careless or improper handling, non-adherence to operating instructions, improper installation, other abuse or misuse caused by the Customer or a third party or by fair wear and tear.

 If you need to cancel your order, please contact us immediately at info@roxpro.com.au; we may be able to cancel your order if it has not yet been shipped.

To make a claim, you must obtain a return authorisation number by email. 
Your email must be sent within 30 days of the date recorded on the order receipt and indicate your personal details, invoice number and product, along with the reason you believe the product is faulty to info@roxpro.com.au. This will enable us to allocate you a return authorisation number & inform you where to send the product believed to be faulty.

 If it is found that the product is NOT faulty, you will be charged the postage and/or handling fees. 
If it is found that the product IS faulty, the product will be replaced and postage and/or handling will be paid for by Performance Edge Consulting.


 Cancellations: Due to the order processing of the Website, we cannot accept cancellations or exchanges for change of mind. Please make sure you select your product(s) carefully.

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